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Levis Strauss and Co. is involved in abusive and deceptive business practices against customers. Levis Strauss obstructed execution of my Order and intentionally lost my personal check which was payment for their products.On December 14, 2016, Levi's Strauss operated a website selling Dockers pants and running a holiday promotional offer of 40% off its listed price. Applying this discount, a specific pair of Dockers pants cost $17.99.

Levi's Strauss customer service is abusing retail customers specifically as follows:

(1.) Levi's Strauss did not process a personal check, obstructing an Order for Sale. The company demanded a payment by credit card which strips consumer of his Natural Rights and also turns consumer into a debtor, and subjects the individual to usury and surcharges by large banks and multinational corporations.

(2.) Levi's Strauss customer service applied scripted, circular, harse, illogical, senseless, manipulative, and useless responses to customer concerns.

(3.) Levi's Struass customer service had no operational oversight and quality control of its employees and the websales and phone support activities.

(4.) Levi's Strauss outsourced it's customer service operations to Wipro company, an Indian, non-American multinational corporation that lacks institutional control or has foreign values uncommon to American culture and American business practices and accepted behavior.

(5.) An Indian "manager" (self claimed) who told me his name was Rajiv, promised to investigate the issues reported to him, but never contacted me with a solution.

(6.) The same Indian "manager" laughed at the legitimacy of my serious consumer complaint, loaded with a list of issues.

Rajiv told me he would investigate the matter and call me in a day, which was a lie. The matter was not investigated. Rajiv did NOT honor his promise, and he never called me back. Of course, immature individuals and incompetents don't care about their customers and there was no solution to anything.

Time and money have no value to this corporation or their Agents.

(7.) Customer service agents had no regard for my welfare or my satisfaction as a customer.

(8.) Levi's Strauss engaged in price gouging raising the price of the same pair of pants to $58.00 for one pair of pants on Monday, January 4, 2016.

(9.) Levi's Strauss refused to provide its PayPal Seller's e-mail address used to receive payments for all PayPal participants, though it advertises a PayPal logo on its website.

(10.) Levi's Strauss promotes descrimination against traditional individuals and traditonal forms of payments, e.g. personal checks.

(11.) Instruct and drill to customer service associates that "time is money" and NOT to waste customer's time. The listed individuals wasted time and had no regard for customer welfare.

(12.) The listed customer service Agents had no listening skills or empathy for customer affairs.

(13.) Overcharging and price gouging activities should cease and desist. Clothing should retain quality construction and also be priced at fair market value, without gouging customers.

(14.) Traditional forms of payments, e.g. personal checks must be accepted.

(15.) Hire literate employees who have the ability to read, understand, analyze English letters and business communications, and using their mental capacity, produce thoughtful responses that answer questions AND solve problems.

(16.) PRODUCT QUALITY. A review of internet research shows that many shoppers and consumers have purchases Dockers brand products. The luggage and accessories have been reported to have pieces and appeditures falling off the construction. The Dockers pants have reports of being threadbare, of deteriorating in 1 wash cycle, and generally ripping and tearing after 1 or 2 uses, and the products are not replaced by Customer Service. This is how they honor and respect people that have invested valuable, precious time, money, resources, and trust in this Levi Strauss Corporation.

The individuals reported have been passed through public school without basic educational competencies and business acumen. They should not be the first line contact of your company unless you want to lose revenues and customers that provide revenues for your products.

Dates, times, and agents:

Bobby Kemp 1/4/16 4:15PM1/3/16 10:14AM Victor MabelDaniel McGregorEric Kasper 12/31/15 11:41 AMGray Gearhart 12/30/15 4:40 PM

Incident: 433894*-920****Ticket: 00713148

Communications are recorded in the company's e-mail database. Complainant has a copy of e-mail continuum. These employees are negligent, incompetent, and damaging the brand and business.

Final communication was by telephone to an Indian "manager".

Consumer's Desired Resolution:All issues reported to Levi's Strauss and Dockers websales needs to be corrected. Named employees should be disciplined or fired if the company is concerned about sales and customer service and front line customer contact.

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Deliver product or service ordered.

Location: Northridge, California

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Guest

No one uses checks anymore. This is not Levis fault.

Guest

1. levi owns dockers.com

2.

preferred method of payment is credit card or paypal, so that the 3rd party company, then puts hold on order amount, which in some cases takes weeks to release, then when order is shipped customer is charged for complete order.. this is how big companies make millions by holding on to customers funds for an extended time..

4. all customer service call centers are in the United States, the agents with foreign accents are Haitian, but in the United States.

5. 3rd party customer service company also owns paypal.

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