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1.7

I've been wearing Levis for 50+ years, for 40 of those the relaxed-fit 550s. A few years ago I started having trouble finding stores that carry 550 jeans, eventually ending up having to go to a local Levis retail store. Recently the Levis stores stopped carrying 550s as well, and told me they cannot order them, so I began ordering my jeans from Levis.com.

Earlier this year I purchased four pairs of jeans through Levis.com; however, the stitching was defective on one of the pairs. When I put them on for the first time, a belt loop ripped out (this is the second time that has happened in the past year). I contacted customer service, and they told me to take them into any Levis retail store for a refund/replacement. When I did so, the store told me they could not refund my money, could not replace the defective jeans with a new pair because they don't carry 550s, could not order me a new pair, either through their store, or Levis.com. The only thing they could do was give me store credit, which is useless because they don't stock anything I would buy. I tried contacting Levis.com customer service a few more times, but they provided no support, and merely sent me links to their return policies, which were no help.

It seems the quality of the product has declined, and Levis does not support their product. After 50 years I will be finding a new brand to wear.

Reason of review: Poor customer service.

Monetary Loss: $50.

Levis Cons: Customer service.

Location: San Diego, California

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Guest

Yes, our belt loops rip off as well. Very frustrating! Cannot find any other brand we like though.

Guest

Put some more dang belt loops on you jeans please. One in the back does not cut the mustard.

Guest

I went to Amazon.com and they have your Levi's 550 jeans. You should be able to order them from Amazon, and once you get a couple of pairs, inspect them and try them for a few days.

If they are defective then amazon will either replace or refund your money.

You have to report the defects within a month or so but Amazon is rather good in this regard. I never spend more than about $10 for a pair of jeans, but then......

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