I bought some jeans from your Paschim Vihar outlet ( West Wind Retails Pvt Ltd.) on 16th June 2018. Reprinted Tax Invoice attached.
578920001, Style Code 51829.
I went to lodge a complaint today. The outlet manager refuses to exchange or return the defective jeans saying there is no guarantee on this product. He says he can get the jeans dyed at a personal level since Levi does not entertain complaints on discounted products.
I have bitter experience with Levi outlets and have switched over to Spykar
If you believe in fostering good Customer relationship, you will entertain my complaint. Otherwise I will move ahead believing you are all the same.