Anonymous
map-marker Troutville, Virginia

Levi Strauss company is participating in political matters

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Unhappy with the company dealing in political matters. They need to stick to just being a company known for their jeans. Now I consider them an enemy of America and capitalism.
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User's recommendation: Never buy

Anonymous
map-marker Patna, Bihar

Product quality issue

Myself Kaushal Mishra I had purchase a Jacket from vashnavi mall (Banka).And within 2years later it was totally damaged .I didn't got the reason do ans me fast PLZZ...# Price of the Jacket is Rs apporx 7000.And in the behalf of this company should give me the another jacket becuz if we r purchasing company's goods it should be as high level of quality rather thn others normal goods so do ans me fast why to do next thkss ....
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Ashley M Gcg

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Verified Reviewer

Levi - Vineland Outlets Orlando, FL

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Good Morning

My name is Ashley. Im writing this email to inform a corporate manager or trainer about the poor customer service I received this morning at the Vineland Outlet Levis store.

I came to your store to either exchange or return one pair of 311 Shaping Skinny jeans that did not fit as well as the Soft shaping skinny jeans I bought a few days earlier. I checked the outlet hours of operation as well as your website to know what time to come to your store. Both information sources said 10:00am was the opening hour.

So, when I arrived at your store at 10:20am in the rain and pulled on your door, I was surprised that it was locked. I then looked inside a window to see an employee at the register.

She was counting cash then returned the drawer, looked at me square in the face, and then continued to walk back towards the dressing rooms. I was ignored. I know she saw me.

Meanwhile several potential customers are coming up trying to get into the store. I then try to call the store and of course I was greeted with a recording stating we are not accepting calls at this time.

At 10:28am the employee came and opened the door.

I went back to the jeans section to try to find another wash I liked but ultimately chose to stand in line because I had a question about the different fitting of the same jeans.

I asked if there was another 311 shaping skinny Jean SOFT in store that i could exchange my jeans for where she proceeded to tell me that different washes fit differently.

I said okay...but do you have any more of the SOFT ones that way I could have two pairs of the ones I like. Your employee explained again different washes fit differently which was not my question. I understood answer the first tome. She was not kind and seemed irritated while explaining this to me for yet a second time.

She said I may be able to find a another 311 shaping skinny Jean SOFT by touching them. I then decided to just return the jeans, as I did not have the time to go back and touch all the jeans as she suggested. Whose got time for that?

At this point I was very frustrated. And I mentioned that the store was supposed to open at 10:00am.

She responded with I had the cash out and were short staffed. I then explained that the next time you see a customer standing outside in the rain, stick your head out and let them know youll be right with them. She said she couldnt do that because the cash was out. I said that she didnt even have to open the door!

Just say something through the glass! If she would have said Hello! Good Morning, I apologize for the store not opening at its normal time. Were experiencing a staffing shortage.

I will be right back to let you in. I apologize for the inconvenience! everything would have been fine, and I wouldnt feel as angry and compelled to spend the time to write this email.

Clearly this young lady does not know customer service.

She is not an employee you want opening your store, dealing with customers, and/or representing your brand.

I will never return to this location. This is not a way to start your Sunday morning on vacation.

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Preferred solution: Let the company propose a solution

User's recommendation: I do not recommend using this outlet location

1 comment
Guest

nagpur dharapeth levis.store staaf problam.

Vihana V Pjn

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Verified Reviewer
| map-marker Jaipur, Rajasthan

Dint got my refund

Worst service Did not expect this type of service from a brand like levis... Bought products , applied for returned, product pickedup... since then there is no update about my money to be refunded.. mailed levis, have done DM's no reply... Pls contact me on 992500****
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Loss:
$1700
Pros:
  • Looks & price
Cons:
  • Horrible quality
  • Refund

Preferred solution: Full refund

David B Gkg
map-marker Leeds, England

Confirmation email

Ordered some shorts Thursday afternoon 13th, not received confirmation email yet. Could you please sort this for me. Regards, David Boyle
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Preferred solution: An answer

Scot W Fph
map-marker Locust Grove, Georgia

Embarrassing Experience. 2nd pair of ripped jeans

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Levis - Embarrassing Experience. 2nd pair of ripped jeans
Levis - Embarrassing Experience. 2nd pair of ripped jeans - Image 2

I am an Elementary School Teacher. I recently experienced one of the most embarrassing moments in my Levi jeans during afternoon carpool last year.

I was walking students back and forth to their cars and between cars. All of a sudden, one of my coworkers stopped me and whispered that she could see my buttocks. For a moment, I thought she was joking, because she's such a jokester. "Seriously, you should go to the bathroom and look in the mirror", she said.

When I arrived, I turned around to discover that I had a rip from the top of my left pocket all the way down to my mid-thigh. You could see my UNDERWEAR! Boy was I embarrassed. I wasn't sure how long I'd been walking around that way or even how many students or parents actually saw it.

Several of my co-workers laughed and teased as a way of trying to make me feel better. Till this day, they still tease about it. To add insult to injury, two weeks ago, I was sitting in my desk chair and my co-worker asked, "Is that *** in your pants? What is it with you and these holes?" Here again, I'm a little embarrassed.

All I could say was, "These are Levis jeans, and I've never known them to rip! This is the 2nd time." My co-worker suggested that I reach out to the company because apparently this has happened all too many times and obviously, it wasn't a good look. I've always been a fan of Levi jeans and loyal customer. I love the fit and feel of Levis.

I'm a little disappointed. The first time this happened, I thought it was a fluke.

I've always believed this product was durable and of quality. After experiencing this for a second time, I'm a little concerned.

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Pros:
  • Comfortable
  • Fit well
Cons:
  • Poorly made
  • Rips
  • Low quality

Preferred solution: Deliver product or service ordered

User's recommendation: Do your research. Check you're reviews. Compare the quality of the brands based on past reviews prior to purchase.

PANKAJ D Tst

I have purchased levies tshirt but after wash logo is revived

Levis - I have purchased levies tshirt but after wash logo is revived
Levis - I have purchased levies tshirt but after wash logo is revived - Image 2
I have purchased tshirt for levies but after wash removed the logo pls advice me toh cantact me this number 810000**** please resolve this matter Thanks and regards Pankaj dua 810000**** 999938****
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Loss:
$1500

Preferred solution: Let the company propose a solution

Anonymous
map-marker Kernersville, North Carolina

Your response to Georgia voting law

Im 62 years old. I have Parkinsons.

I just had a tumor removed from a nerve in my spine at L4&L5.

The surgeon was not able to get all of it because it was coming out of the nerve. She took what she could and cut bone to make a pocket for what was left. I start chemo on the 21st of April. I have no one to help me.

Im not 65 and Medicaid will not help with a CNA. I have fallen twice in the shower. The first time I cut my noise and had a black eye. The second time I broke my little finger on my left hand.

I cant set in the tub for 3 more weeks because of my incision so I have to take a shower.

The thing that bothers me most is I have bought your pants for 50 years and your company had to say what they did about Georgias voting law.

Im sorry but I cant buy your pants anymore. Im not a racist.

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1 comment
Guest

Shes racist & that sucks but i hope & pray you have a speedy recovery may the lord bless you in so many ways

Lezlee Xbg
map-marker Bhubaneswar, Odisha

I want to do showroom at Bhubaneswar . So I want to know what was the procedure

I want to do a new showroom of Levi's. I want to take showroom at Bhubaneswar. What was the procedure please tell me like what was the investment How can I start When I invest what was the margin Like these so please contact me
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Anonymous
map-marker Brooklyn, New York

I'm trying to find out what happened to a claim on a defective belt I sent in

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The belt was purchased at JCPenney I spent $45 on it it's a reversible belt Brown on one side blank on the other made by Levi's it stands right into the leather I sent it in I was told within 5 days of them receiving it I would leave you have my belt back or response I haven't gotten it and it's been about five to eight weeks now I called she told me was made by a secondary manufacturer and they will be sending me a new belt and that was over a week ago I'm wondering what's going on
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Efrain C Omi

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Verified Reviewer
| map-marker Manhattan, New York

Legal Trade Mark Dept Inquiries

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Levis - Legal Trade Mark Dept Inquiries
I am Efrain i love your Products since the 1980 i buy them all the time i have a Question to ask your legal an Trade Mark Dept as i have been getting spam email seen your products very nice i will look over your site in full also i have a question for you an your legal Dept i got an email from a unknown person sent me this site a gaming site call Miggster.com on there site they are using your Logo it say Hosts is Levi in partnership with them as i see your Logo is Trademark? Thanks
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Loss:
$25
Pros:
  • Good store
Cons:
  • Slow in service

Preferred solution: your product are ok

User's recommendation: see some thing that does not add up run away

Avik D Dzr

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Verified Reviewer

After Return no Refund money

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I purchased Levi's Jeans from Levis online Official Site. Due to inferior quality, I return it. But after 15 days, I don't get my refund money. After several time email to Levi's customer Care, they Don't reply. This kind of fraudulent /Cheating doing. Totally disappointed. I want my refund ASAP.
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Loss:
$50
Cons:
  • Not getting a refund when i made the return

Preferred solution: Full refund

User's recommendation: Cheating to Customers & Worst quality products, Bad Customers Service

Ripandeep R

Worst Experience

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I bought a 5 11 jean from levis store in Tsawwassen mall (Vancouver BC). Which got ripped off after 6 months.

I talked to customer service and they sent me a another style one because they donot have the similar style. So I didnt like that pant beacuse it was so baggy. I went to same store with my online receipt to exchange it with one i will like. But they were not helpful at all.

As i was trying to explain her that it already took me 20 days to get the pant and i dont want to send it back, as i find it easiest way to exchange it in store, which most of the stores do for the online purchase. But instead of listening to me the girl working over there yelled at me. Which was a worst customer service experience i ever had in my life. I dont know her name but it happened today ( jan 08,2021 3:00pm).

Which made me leave the store immidiately.

I didnt even felt it necessery to pick up my pant which i wants to get exchanged as she was so rude. I will mention it again it was the worst customer service throughout my life and i would like to reach and talk to your highest posted person in the company if you can give me his/her contact info.

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Loss:
$109
Cons:
  • Rips

Preferred solution: Apology

User's recommendation: Never Ever go to levis store.

Ritika R Kjm

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Verified Reviewer

Return request for my jeans and initiate my refund

I ordered jeans from Levis official site and payment through UPI and delivered today but jeans is not good in size fit so i have a return request for this product but customer care not picking my call and not reply my mail plz help me Order Id - IND000429232 and accept the return request for this jeans plz help me and initiate my refund
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Loss:
$2450

Preferred solution: Full refund

ritu k Dch

Product quality issue

i bought a black jean from lifestyle in July its just 2 months but the quality of jean is not same as i have other levis jean the fabric is faded too much from the original color moreover the elastic of the fabric is getting loose ....
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Pros:
  • Looks
Cons:
  • Bad quality

Preferred solution: replace the item with better quality

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